THE LEXUS BRAND IN MOTION

Mohamed Naser Al Sayer & Sons (MNSS), the authorized distributor of Lexus in Kuwait, is committed to providing the highest level of product quality, conveniently accessible top class luxury outlets, and the best in class service for a premium ownership experience beyond compare for Lexus loyalists. Lexus brand is poised to become the pinnacle of luxury through representing “amazing in motion”, pushing the boundaries of design, technology and craftsmanship.

LEXUS – ABSOLUTE LUXURY MODELS Lexus cars are a complete range of sedans and sport-utility cars. Reflecting “amazing in motion” each model satisfies the taste of the elite with its stylish design, amazing technology and excellent craftsmanship. For the past 20 years Lexus has been the icon of true Luxury. It is a true expression of the highest level of creativity combining absolute luxury and exhilarating performance.         The recently launched RC and NX models reinforce the commitment to great design which is most evident in the current portfolio of Lexus vehicles in Kuwait:

• LX 570 is ultra-luxurious having generous capability of its 5.7-liter V8 engine and the intelligence under the hood of the LX is every bit as impressive.
• The GX 460 brings the latest technological features, advanced safety systems and is the only luxury class vehicle with the full capabilities of an SUV, equipped with a powerful performance V8 engine.
• NX 200t combines design, intuitive technology and a potent turbocharged engine to take on whatever urban adventure comes your way
• The RX 350 provides a special drive. A stylish design, combined with the latest technology and a smooth drive, assures to travel and arrive in comfort
• The LS 460 is a sublime blend of exhilarating performance and visionary innovation. Its powerful engine provides an unparalleled driving experience, while its technologically advanced features offer a host of modern conveniences.
• The GS 250/350 was engineered from the ground up to provide performance and handling that invigorates next-generation technology that empowers you to do more, and unforgettable styling inside and out.
• The ES 250/350 is designed without compromise, restraint or fuss and combines luxury both inside and out.
• The IS 250/350 features a breathtaking design complemented with a smooth yet powerful engine that gives a superior performance cruising towards new luxurious horizons
• Lexus RC 350/ RC F will literally leave you lost for words not just the way it looks, but in the way it feels and in the way it drives.

Powerful Lexus Hybrid: Lexus hybrid engines have been innovated to combine two different types of energy sources, mechanic and electric engines. This innovative engine quietly and smoothly generates tremendous acceleration and power. The electric engine works as an extra source of energy to generate more power with the mechanical engine exhorting maximum torque from the start. Advantages of a Lexus Hybrid Engine:

• Smooth and powerful acceleration
• Environment friendly
• Soundless engine
• Electric engine works when vehicle is at a complete halt or cruising at low speeds
• Improved braking system that recharges the battery
• Great control and stability
• Withstands the heat and all types of climates

MNSS ON GOING EXPANSION STRATEGY Mohamed Naser Al Sayer & Sons is committed to increasing the number of our Centers with an even higher level of service than ever before following the Management’s highly envisaged expansion plan . The expansion strategy is part of the continuous commitment of Al Sayer Group to provide the most convenient locations for Service and Genuine Spare Parts, Service, and Showroom facilities to all customers. 

LEXUS CENTER SHUWAIKH – World’s largest integrated luxury car facility The Lexus center at Shuwaikh was built to be an iconic masterpiece befitting its elite customers. It is regarded as the largest world-class automotive showroom equipped with state of the art equipment, imbibing values of the truly distinguished image of the Lexus brand and its valued customers. Marking a true milestone in the luxury car industry in Kuwait, it features ultimate luxury design as a unique feat in architecture and embodies the well-established remarkable image of relentless pursuit of perfection of the Lexus brand. The showroom incorporates the following multiple customer touch points into a single integrated facility to maximize customer convenience and satisfaction:

• Contemporary landscaping and water features
• Innovative luxurious service receptions to receive cars in a 7-star hotel like service.
• Parking Space (7000 m2)
• 11000 sq. m area for new car  showroom
• Certified Car Showroom (1900  m2) – A unique capacity to display 20 Certified Cars
• Elite lounge enriched with the most advanced technologies and equipment to immerse an all comfort zone while relaxing.
• Improved luxurious distinctive private offices to facilitate meeting and closing deals with customers in a new personalized environment.
• Complete Body Shop & Paint Workshop (7000 m2)
• Parts Store Center (1000 m2)
• Service Center (5500 m2) – offer all types of repair including quick service, express maintenance, vehicle wash area & delivery and Spare parts warehouse & outlet.
• Ball room for corporate events and press conferences

LEXUS CENTER AHMADI Ahmadi Center is geared with the latest state of the art advanced technology in car servicing and maintenance equipment. The new facilities in the new center include:

• Lexus new and pre owned car sales
• Quick service– Oil change
• Follow up the work on your car through viewing window.
• Elite VIP waiting Area for Lexus customers, offering cold and hot drinks, and WIFI internet.
• Special ladies rest area with a designated female advisor

NEW LEXUS QUICK SERVICE CENTER MNSS is in the process of commencing operations of the new Lexus Service Center incorporating several features and convenient facilities for customers. All Lexus cars maintenance are carried out by highly qualified and trained staff, they have been handpicked to meet the elite Lexus advanced, state of the art, technologically advanced standards. Lexus service centers are committed to delivering highest levels of customer satisfaction and peace of mind. Facilities available in the new service center include:

• 14 Quick service bays – 6 EM bays and 6 Quick lube bays
• Oil Change in 9-15 minutes (average)
• One way flow of cars in the service line
• Fully air conditioned facility, including the entry drive way
• State of the art equipment using the most advanced technology
• Special waiting lounge for ladies with a designated female advisor
• Viewing window from the waiting area for customers to track work progress of their cars
• Provision for Wi-Fi connection for the customers
• Prior appointment schedule systems, through online and phone calls

UPCOMING ABU FUTEIRA CENTER In the year 2016 our upcoming new Lexus facility in Abu Futeira will commence operations, strengthening the network of Lexus Centers across the region as well as offering more convenience for Lexus customers.

MNSS 7 STAR MODEL Lexus center in Kuwait embeds the philosophy of “Customer as No.1” that was nurtured over the half century history in all related elements around auto business being sales, service, parts and second hand car at a very high level and it conveys the sense of “Top of Hospitality” grounded on the values of 7 star customer service that penetrates throughout each corner of the facility. 

Through the 7 star customer service model, Al Sayer Lexus commits to relentlessly pursue customer service perfection in every endeavor, and as a team aim to provide the privileged customers with a rewarding personal ownership experience that continually exceeds their expectations.

TRAINING AND SKILL ENHANCEMENT To uphold the values of best in the business work approach in offering excellent customer service employees at Lexus Kuwait are actively engaged in professionally affiliated knowledge enhancements activities such as product trainings and knowledge enhancement workshops. Recently e-learning program has also been launched exclusively for employees, covering topics related to different work sectors intended to further augmenting their expertise for efficiently performing day to day operations.  RECOGNITION FOR EXCELLENCE IN CUSTOMER CARE Mohamed Naser Al Sayer and Lexus take great pride in excelling continuously by providing the highest levels of Customer Satisfaction thus matching the superior level of Lexus quality standards in motor engineering dominance. At Lexus, customer satisfaction is always at the heart of all customer relations, which themselves are at the heart of a customer’s view of the company and their buying and repeat buying decisions. Consistently recording CSI rating of 90%+ has helped Lexus Kuwait to earn distinguished award for excellence in customer care for the year 2014 from Toyota Motor Corporation (TMC). Lexus has also successfully maintained higher satisfaction ratings for the year 2014 in the annual Delight X and Car Brand Image research study conducted by ARA Research & Consultancy. For the previous year Lexus Kuwait positively registered:

• Highest score under “Technologically Leading”, “Innovative”, “Reliable” measures for the Luxury segment in the Brand Image Study
• 71% satisfaction with the service experience versus 57% market average
• 55% satisfaction for spare parts versus 49% market average