Lexus Earns Double Honour at Service Hero Awards 2025

ALSAYER’s Testament to Unrivalled Hospitality and Service Excellence 

Recognized as #1 in Car Sales and 3rd Among Country Winners 

Mohamed Naser Al Sayer & Sons Est Co. W.L.L, and Lexus Kuwait, are proud to announce its latest achievement in excellence at the prestigious Service Hero Awards 2025, the region’s leading independent, consumer-driven customer satisfaction index.  

The company received two distinguished honors: First Place in Car Sales and recognition as the Third Best Country Winner across all participating markets — affirming Kuwait’s Lexus division as a regional benchmark for customer-centric excellence. 

The awards were presented by Ms. Faten Abu Ghazaleh, President and Co-founder of Service Hero, and received on behalf of the company by Mr. Faisal Bader Al Sayer, Chairman, and Mr. Mahmoud Abou Zahr, Senior Business Director of the Lexus Division.  

The Service Hero Index the region’s leading customer satisfaction measurement platform is unique in its methodology, evaluates businesses entirely on direct customer feedback to rank brands across multiple service dimensions, making these awards a direct reflection of the trust and loyalty that Lexus Kuwait has earned among its clientele. 

The Lexus Standard: Where Luxury Meets Genuine Care 

At the heart of this recognition lies the Lexus philosophy of Omotenashi — the Japanese art of selfless hospitality that anticipates needs before they are expressed. At Mohamed Naser Al Sayer & Sons, this ethos is woven into every customer interaction, from the moment a guest walks through the showroom doors to the ongoing relationship maintained long after a vehicle is delivered. 

The Lexus Kuwait team has invested deeply in cultivating a culture of attentiveness, product mastery, and personalized service. Every sales consultant is trained not merely to present vehicles, but in understanding the aspirations and lifestyles of each client — ensuring that every Lexus delivered is truly the right one. This meticulous approach, combined with a seamless after-sales experience, has established the brand as a symbol of trust and refinement across Kuwait. 

“This achievement is a proud reflection of our values upheld for decades — an unwavering dedication to our customers and an uncompromising commitment to excellence. To be recognized first in Car Sales is a validation of the passion and professionalism our entire Lexus team brings to work every single day. We are honored by this recognition, and it only deepens our resolve to continue raising the bar of what our customers can expect from us.” 

— Mr. Faisal Bader Al Sayer, Chairman    

“I am incredibly proud of our Lexus team. These awards belong to every team member who has gone the extra mile to ensure our customers feel valued, respected, and truly cared for. At Lexus Kuwait, we do not simply sell automobiles — we build relationships. The Lexus experience begins long before a customer signs an agreement and continues long after they drive away.” 

— Mr. Mahmoud Abou Zahr, Senior Business Director   

Lexus ALSAYER reaffirms its position not just as a car dealership, but as a leader in the luxury lifestyle experience and continues to set the benchmark through: 

• Seamless Sales Journeys: Personalized consultations and a digital-first approach to luxury vehicle acquisition. 

• World-Class After-Sales Service: Utilizing state-of-the-art facilities and expert technicians to ensure every vehicle performs at its peak. 

• Customer-Centric Innovation: Constant evolution of service touchpoints to enhance convenience and transparency.